At Amados Store, we believe in your happiness and customer satisfaction. We believe in providing you with the best handmade and handcrafted products. As these products are handcrafted personally by our skilled artisans so they would not be technically “Perfect” as compared to factory-made but these small imperfections are what make our products unique, antique, and give a perfect vintage look.
However, we believe in customer satisfaction, and if you believe you have received damaged/defective goods, you can apply for a replacement/refund.
Returns (In case of Damaged and Defective Items)
If you are not completely satisfied with our products and want to return them, you can send them back to us for a refund. Returns must be postmarked within 4 weeks of receipt of goods.
Our policy lasts 10 days. If 10 days have passed after receiving the order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, and in the same condition, as you received. It must also be in the original packaging.
In some cases, we will offer the repairs or might pay for the repair if the damage is very small or is caused by shipping partners.
Change of Mind Returns/Exchanges.
We want you to love your purchase but understand that sometimes you may have second thoughts. This is why we offer to exchange/return merchandise purchased online. Just email customer[at]amados.com, and we’ll take care of you.
- Merchandise must be accompanied by the original invoice.
- Merchandise must be unused, saleable condition.
- Refunds will be applied via the original payment methods.
- The customer should email within 7 days of receiving the items.
- Return shipping charges will be paid by the customer.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 5 working days. Please read the disclaimer carefully mentioned below every product before purchasing.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at customer[at]amados.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please click a picture and send it to us in case of defective and damaged goods and send us an email at customer[at]amados.com and we will provide you the warehouse address where you can send the product for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us For More Details.